Shipping policy
SHIPPING POLICY
Last updated: 26/04/2026
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Worldwide shipping
We ship our Pilates reformers and accessories worldwide.
Shipping costs and delivery times depend on your location and the type of product ordered. These details are provided at checkout or in your quotation.
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Production & processing
Standard products are prepared and shipped after payment confirmation.
Custom or made-to-order reformers are produced after validation of your specifications and payment. Production times may vary depending on the project.
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Delivery
Delivery times are indicative and may vary depending on production and logistics.
Large equipment requires suitable access conditions.
Please ensure your space is ready before delivery.
Reformers are delivered via freight or specialized carriers and may arrive on pallets.
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Receiving your order
Please make sure:
- Someone is available at the delivery address
- The space is accessible for large items
- The delivery address is correct
If delivery cannot be completed, additional fees may apply.
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Damaged items
Please inspect your order upon delivery.
If your order arrives damaged, you must:
- note it on the delivery receipt
- contact us within 48 hours
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Customs & duties
For international orders, customs duties and taxes may apply depending on your country.
These charges are the responsibility of the customer unless stated otherwise.
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Need help?
For any questions regarding shipping or delivery:
contact@alayafitness.com
+34 657 897 311